Course curriculum

    1. Welcome to Handling Phone Opportunities - Joe Cala

    2. JC Training & Development Academy Comprehensive Course Catalog

    3. Meet Joe Cala

    4. The JC Advantage

    5. PDF Monthly Sales Playbook - Joe Cala

    1. Goal Of The Call - Joe Cala

    2. What is Your Takeaway? - Goal Of The Call

    3. Phone Presence - Joe Cala

    4. What is Your Takeaway? - Phone Presence

    5. The Inbound Phone Call - Joe Cala

    6. What is Your Takeaway? - The Inbound Phone Call

    7. The Inbound Phone Call PDF

    8. The Outbound Phone Call - Joe Cala

    9. What is Your Takeaway? - The Outbound Phone Call

    10. The Outbound Phone Call PDF

    11. Pacing The Conversation - Joe Cala

    12. What is Your Takeaway? - Pacing The Conversation

    13. Objection Handling - Joe Cala

    14. What is Your Takeaway? - Objection Handling

    15. How To Effectively Leverage Scripts - Joe Cala

    16. What is Your Takeaway? - How To Effectively Leverage Scripts

    17. Voicemails - Joe Cala

    18. What is Your Takeaway? - Voicemails

    19. Text Messaging - Joe Cala

    20. What is Your Takeaway? - Text Messaging

    21. WIIFM: The Secret to Selling More Cars! - Joe Cala

    1. Inserting A Positive Attitude Over The Phone - Joe Cala

    2. What is Your Takeaway? - Inserting A Positive Attitude Over The Phone

    3. Phone Call - Text Message - Email - Joe Cala

    4. What is Your Takeaway? - Phone Call - Text Message - Email

    5. Creating Quality Appointments That Show At The Dealership - Joe Cala

    6. What is Your Takeaway? - Creating Quality Appointments That Show At The Dealership

    7. The Price Shopper - Joe Cala

    8. What is Your Takeaway? - The Price Shopper

    9. The Research Shopper - Joe Cala

    10. What is Your Takeaway? - The Research Shopper

    11. The Finance / Lease Focused Shopper - Joe Cala

    12. What is Your Takeaway? - The Finance / Lease Focused Shopper

    13. Handling Subprime Customers - Joe Cala

    14. What is Your Takeaway? - Handling Subprime Customers

    15. The Trade In Shopper - Joe Cala

    16. What is Your Takeaway? - The Trade In Shopper

    17. The Finance Rate Shopper - Joe Cala

    18. What is Your Takeaway? - The Finance Rate Shopper

    1. Acknowledge, Address & Transition - Joe Cala

    2. What is Your Takeaway? - Acknowledge, Address & Transition

    3. I'm Not Buying Today - Joe Cala

    4. What is Your Takeaway? - I'm Not Buying Today

    5. Is The Vehicle Available? - Joe Cala

    6. What is Your Takeaway? - Is The Vehicle Available?

    7. I Don't Want To Waste My Time? - Joe Cala

    8. What is Your Takeaway? - I Don't Want To Waste My Time?

    9. What's The Best Price? - Joe Cala

    10. What is Your Takeaway? - What's The Best Price?

    11. What's The Out The Door Price? - Joe Cala

    12. What is Your Takeaway? - What's The Out The Door Price?

    13. Will You Match or Beat This Price? - Joe Cala

    14. What is Your Takeaway? - Will You Match or Beat This Price?

About this course

  • $49.00 / month
  • 58 lessons
  • 1 hour of video content

Make Every Phone Opportunity Count

Develop the structure, confidence and communication skills needed to turn more dealership calls into quality appointments.

Improve My Phone Skills